TABLE OF CONTENTS


How to access the knowledge base?

You can access the knowledge base either from the website or from the Skillate app.

From the website:

Navigate to the Skillate website and go to Help Center from the Resources drop-down menu, or from the footer.


From Skillate app: You can access the knowledge base in two ways

  1. Navigate to the Help Center icon on the top right corner.

  2. You can also click on the help widget on the right bottom. 
    It displays the related articles for the page you are currently on. Hence, avoid the additional step of searching for the topic.



Why certain help articles are not available for reference?

If you get a screen (as provided below) while trying to access a help article, it implies that the help article has a restricted view. 



You can click on Login and enter the Freshdesk credentials to view articles that are in restricted view.

If you do not have an account, 

  1. Click on Sign up with us.

  2. Enter your name and email address. 
    A confirmation email along with an activation link will be sent to the respective email address.

  3. Click on the activation link, setup a password.

  4. Please use the same credentials to log in whenever you find an article is in restricted view.



How to use the Skillate Help Center Widget?

The help center widget is your one-stop solution if you are stuck while using the product.  It has two major sections:

  1. Help Articles:

    1. According to the current page you are using on the Skillate app, related help articles will be listed for quick reference.

    2. This avoids the process of going to the knowledge base and searching for the topics manually.

    3. You can also search for any topics from here without having to open the knowledge base on a new tab.

  2. Contact Support:

    1. Click on Message Us

      Fill up the form and click on Send to raise a ticket.

    2. It avoids the process of reaching out to the support team via email.

    3. Upon raising a ticket, Skillate Support will look into your concern and get back to you within 2-4 business hours (Monday to Friday).




How to get in touch with the Skillate Solutions Team?

  1. If you are stuck at any point while using the app, click on the support widget provided at the left bottom of your screen, and you can raise a ticket for the issue or query you have. 
    Skillate Support will look into your concern and get back to you within 2-4 business hours (Monday to Friday).

  2. You can also write to us at solutions@skillate.com